Thank you for choosing Frawea LLC. We are committed to providing efficient and secure delivery services to our customers within the United States. The following outlines our delivery policy and guidelines:
I. Delivery Area
Frawea LLC currently provides delivery services exclusively within the United States; we do not currently support international shipping.
II. Order Processing Time
All orders will be processed and shipped within 1–3 business days after payment confirmation (excluding weekends and public holidays).
Please note that processing times may be slightly delayed during promotional events or peak seasons.
III. Shipping Methods and Carriers
We select the most suitable shipping method based on the delivery address and current logistics conditions. Our primary shipping carriers include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific shipping method used for your order will be indicated in the shipping notification email.
IV. Delivery Time
Standard delivery time is typically 3–7 business days.
Deliveries to remote areas or those affected by special circumstances (such as adverse weather or public holidays) may experience delays.
Please Note: The times listed above are estimated delivery times and do not constitute a strict guarantee.
V. Shipping Fees
Whether shipping fees apply to your order, and the specific amount charged, will be displayed on the checkout page.
VI. Order Tracking
Once your order has been shipped, you will receive a shipping notification email containing a tracking number.
You can track the delivery status of your order using the information provided in the email or by visiting the carrier’s official website.
VII. Delivery-Related Issues
- Incorrect Address Information
Please ensure that the shipping address you provide is accurate and complete. If a delivery fails or is delayed due to an incorrect address provided by the customer, the customer may be held responsible for any associated consequences. - Delivery Delays
In the event of delays caused by force majeure events (such as severe weather, peak shipping volumes, system outages, etc.), we will make every effort to assist in tracking and resolving the issue; however, we cannot be held liable for any additional losses incurred as a result of such delays. - Lost or Damaged Packages
If you receive a package that appears damaged, or if your package has not arrived after an extended period, please contact us immediately so that we may assist you in resolving the issue.
VIII. Package Acceptance
Upon receiving your order, please inspect the package immediately to ensure it is intact and undamaged. If you discover any discrepancies or issues (such as damage or missing items), we recommend documenting the issue on the spot and contacting our customer service team as soon as possible.
IX. Contact Us
If you have any questions regarding shipping information or require assistance, please contact us via the following methods:
Company Name: Frawea LLC
Company Address: 16485 FREESIA CT, FONTANA, CA 92336
Contact Number: +1 (840) 837-3780
Customer Service Email: john@frawea.shop
Frawea LLC appreciates your support and trust. We will continue to optimize our logistics services to provide you with an even more efficient shopping experience.