Thank you for shopping at Frawea LLC. We are committed to providing you with high-quality insulated drinkware products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.
I. Return Policy
Return Period
You may request a return within 30 days from the date you receive your item(s).
Return Conditions
To ensure a smooth return process, please ensure that:
The item is unused, undamaged, and remains in its original condition.
The item includes all original packaging (including accessories, instruction manuals, etc.).
You provide valid proof of order or purchase records.
Non-Returnable Items
The following items or situations may not be eligible for return:
Items damaged due to human error or showing obvious signs of use.
Return requests submitted after the 30-day return period has expired.
Items not purchased directly from this website.
II. Return Process
Please first contact our Customer Service team via email to submit a return request and explain the reason for the return.
Once your request has been reviewed and approved by Customer Service, we will provide you with detailed return instructions.
Please follow the instructions to ship the item back to the designated return address.
Upon receiving and inspecting the returned item, we will proceed with processing your refund or exchange.
III. Return Address
Please ship returns to the following address:
Company Name: Frawea LLC
Return Address: 16485 FREESIA CT, FONTANA, CA 92336
Important Note: Please do not return items directly without first contacting Customer Service, as this may delay the processing of your refund.
IV. Refund Information
Refund Processing Time
Once we have received and verified that the returned item meets the return conditions, we will process your refund within 3–7 business days.
Refund Method
Refunds will be issued to the original payment method used for the purchase; the specific timeframe for the funds to appear in your account depends on your financial institution.
Shipping Costs
If the return is due to a product quality issue or an error on our part (e.g., shipping the wrong item), we will cover the return shipping costs.
If the return is due to personal reasons (e.g., you simply do not like the item, or selected the wrong style/size), the return shipping costs must be borne by the customer.
V. Exchange Policy
If you wish to exchange an item (e.g., for a different size or style), please first contact Customer Service to confirm product availability. The exchange process is similar to the return process; we will arrange for the replacement item to be shipped out once we have received the original item.
VI. Order Cancellation
Orders may be cancelled to receive a full refund provided they have not yet been shipped.
Once an order has been shipped, it must be processed in accordance with our Return Policy.
VII. Handling of Damaged or Defective Items
If the item you receive is damaged, defective, or if you have received the wrong item, please contact us within 48 hours of receipt. Please provide relevant photos or videos, and we will prioritize processing a replacement or refund for you.
VIII. Contact Us
If you have any questions regarding our Refund or Return Policy, please contact us via the following methods:
Company Name: Frawea LLC
Company Address: 16485 FREESIA CT, FONTANA, CA 92336
Contact Number: +1 (840) 837-3780
Customer Service Email: john@frawea.shop
Frawea LLC appreciates your understanding and support. We remain committed to providing you with high-quality products and a comprehensive after-sales service experience.